Running a hotel means having to look after your guests and keeping them happy for the duration of their stay with you. This is not an easy task, but there are a . Read on to find out what they are.
1. High-Quality Toiletries
When you go to many hotels, the toiletries that you find in the bathroom are simply not very good at all. People like to think that they’re being given toiletries of a high quality. It simply makes their stay feel that tiny bit more special and luxurious. And that can only be a good thing. So, don’t opt for those little cheap toiletry options. Sure, most guests will take them with them when they go, but that’s one of the things that you just have to deal with as a hotel owner.
2. Discounts at Local Businesses
Partnering up with local businesses can be great for everyone. It’s ideal for your customers because it gives them the opportunity to get money off at local restaurant or attractions. It’s great for the local businesses that you team up with because they get more customers through their doors. And it’s definitely a good thing for your hotel because it keeps the guests happy and makes them more likely to come back in the future. So, speak to local business owners and strike up some deals.
3. Plenty of TV Channels
The more channels that your guests have to choose from when they stay at your hotel, the happier they’ll be. For many people who travel for work and spend a lot of time in hotels, killing time is essential. And that’s exactly what a wide array of TV channels offers to people. IPTV for hotel businesses offers lots of channels as well as video on demand services. With all those options to choose from, your guests will never get bored during their stay.
4. Room Service
Offering a room service option is always a worthwhile investment. When a guest is tired and doesn’t want to go out for food, it’s ideal for them to be able to order room service. You should at least give the guests the option to take advantage of this. Even if your hotel is small and you don’t have a kitchen area in it, you could strike up a deal with a local restaurant or takeaway. The food could then be delivered to the hotel and taken up to the guest’s room. It’s the perfect solution to the problem.
5. Free Wifi
These days, people are just as likely (or even more likely) want to browse the internet as they are to watch TV. That means you can really help to keep your guests happy by letting them use the wifi for free. So many hotels, big and small, still insist on charging ridiculous prices for guests to access the hotel’s wifi network. This is pretty unfair, and it simply frustrates your guests. It’s one of the most common complaints guests have when they stay in a hotel. So, don’t make that mistake.